Luxurious and necessary

I’ve just done a thought exercise where I was trying to imagine what I’d do on day one if I were put in charge of all of the things in government and it fried my brain. It created a real tension between my understanding of what changes are needed to generate change – systemic and cultural shifts which lead to cascading and tangible changes, with my sense of what politicians are looking for – tangible things that sound good even if they don’t really deliver anything meaningful. Beyond hurting my head, it was a good reminder of why change can be hard for politicians to enact.

Even just pretending to play the part of a politican made me feel I had to silence all of those parts of my brain that think how politics tends to operate isn’t helping, and I started to grab around for something that felt like a ‘good answer’. Trying to think about how I could turn something systemic, which also recognised the limits of government responsibility, into something that was shiny and press release worthy. I think that a big issue in the retrofit sector particularly is the extent to which it looks to government to create and fund the conditions for scale, and that in itself undermines the conditions for scale. That means more government isn’t going to help, and indeed can undermine the cultural and attitudinal changes needed, albeit there are things government can do to help unblock action which will help with those shifts. Yet the short-term press release driven nature of politics is too rarely a good fit for the deeper, harder engagement with the substantive issues or ambitions. Yet in that thought experiment I could feel the pressure towards that endorphin hit of one shiny thing because that felt like what I was ‘supposed’ to come up with – that it wasn’t a serious answer if I didn’t.

In the end I just pretended the world was different and politicians can give those kind of answers. I figured that’s a luxury of not being in that position and if I can’t use that luxury in a no-stakes thought exercise, how can I be surprised that people in those actual positions don’t do that? It felt both like a cop-out given I can imagine the push-back someone in that situation would get, and also like the thing that’s actually needed.

But it was a great reminder of how institutional isomorphism and social norms can help edit out those calls to think differently. It was also useful to reflect on that temptation to try and fix things and assume control of it, rather than saying there are limits to what government can do in terms of shaping attitudes and action.

Oil and gas-lit

Scents can be so evocative, so it perhaps shouldn’t have been a surprise that the visceral smell of oil and gas lamps that greeted me as I entered The Judge’s Lodging in Presteigne gave such a connection to the past. History can often feel abstract, with tales of rich and powerful people living lives that seem very different to ours. From the focus on those in the ruling classes or aristocracy to different habits and practices, it can feel hard to have that sense of connection. Smelling the oil and gas lamps. feeling the effects of inhaling their fumes on myself, and observing it in the surroundings bridged that distance.

I have read about oil and gas lighting and the fact that it could create some soot but I didn’t really get an impression from reading about it quite how it manifested in practice. As soon as I saw and smelt the lamps, it was easy to connect them to the tracks of dirt and grime on the wall and up on the ceiling. Connecting the dots between the general description and how it worked in practice felt very satisfying – and I wondered if that was represented in period films. From there I found it easy to imagine how I might be annoyed if I lived then. Having decorated and made the place look lovely and then to see it getting messed up and dirty would really annoy me, in much the same way the first mark I notice on a newly painted wall does now. Of course it’s not a direct transplant from now to then and perhaps I would be more sanguine about it because that’s just the expected price that would be paid.

But then it also made me think, it isn’t as though there aren’t modern equivalents to those impacts. I look at that technology and it seems obvious that it’s not an ideal option. That’s because I’m comparing it to technologies that don’t have that same impact direct or visible impact in the home. In the home, the negative effects of gas heating can manifest in invisible impacts such as carbon monoxide poisoning, or there can be damp, condensation and mould from a mixture of how we use the home and the insulation levels. Yet those same technologies we now use also have impacts that are far worse at an aggregated level that doesn’t manifest directly in the home in the same clear cause and effect kind of way.

There was also a clear above and below stairs divide that I could both see and smell which felt starker than I had felt when I visited Uppark House last month. As the picture below shows, there was a transition from the nice wallpaper above stairs to the more damp and condensation filled part below stairs:

Where the Servants quarters in Uppark that we got to see felt quite light and airy, at The Judge’s Lodgings they were much darker, felt more damp and with low ceilings it was easy to imagine how much more stifling the cooking smells would have been there. There were also signs of damp around the place, which didn’t seem so surprising given the low ceilings, cooking and washing activities which would have been done there and the fact it would have been kept empty for large parts of the year when the court wasn’t in session.

The servants were the first to have the gas and oil lighting – it was tested out on them before the Judge’s had it. A precursor to the fact many schemes to try and increase deployment of insulation or renewable technologies have focused on the social housing sector where people have had less choice about whether they can accept things or not.

For whoever slept in the alcove off the space where they worked and ate, that sense of being unable to escape their work – both physically and also with the smells of the place, would have felt even more marked.

Although the Judge staying here would have experienced this place as a more relaxing space than the servants were likely to, for both the people living above and below stairs this was a working home, not just one for relaxation. However, even there, the comparison between the dark alcove for sleeping and living spaces below stairs, and those of the spaces above stairs showed, while there was a similarity in theory the practice would still have felt quite different.

A very different kind of home to others I’ve visited but it was great to see, and even better to briefly smell, the place and through it, get a clearer understanding of what it would have been like to live with those technologies.

Above and below stairs

Stately homes can often focus on just telling the story of the stately part, rather than also showing and exploring the work that keeps the stately afloat. As such I was looking forward to visiting Uppark House in West Sussex on my latest study date, because it’s a large country house which also has an accessible and well preserved servants quarters – allowing me to visit different homes within one space.

Uppark is a 17th century house which has been extended and renovated over time, much of the interior is broadly unchanged since the time of Sir Matthew and Lady Sarah Fetherstonhaugh who bought the house in 1747. They spent over £16,000 – equivalent to around £1.8 million now – transforming the house. That money seems to have come from extraction and subjugation. Matthew was one of the largest shareholders in the East India Company, invested in the Grand Ohio Company which got land from indigenous people of North America and there is also the suggestion of a link to slavery – Up Park Pen in Jamaica, a plantation worked by enslaved people and once owned by the Pink family of the local village of South Harting. That would always have been true but I wonder if that’s a part of the story which would have been part of the telling even just a few years ago.

We started our visit in the entrance hall which was a later addition to the house, entering through a corridor with a low ceiling. This made the view of the double height hall feel that bit grander as we stood up straight to enter and take in the view after having bowed our way into the space.

One of the things that is really interesting in exploring what people think and feel about their homes, and how that has changed over time, is looking at how people have used the spaces differently and what impact that has had. At Uppark a drawing is provided which shows how the floorplan has evolved, with spaces changing in their usage, and many spaces becoming more defined. The progression at Uppark shows the place becoming bigger, with more distinct spaces for the servants and over time the kinds of spaces servants would be working in, such as the kitchen, getting more removed from the rest of the house. The ground floor moves from being a much more mixed usage to one that is much more public facing space – a bedroom and dressing room disappear and become more drawing rooms. Dining moves from something that happens wherever people happen to be, to something that happens in a defined space.

There is a lot in the literature about how different spaces have changed over time, such as the bathroom as Barbara Penner’s book ‘Bathroom’ so clearly and graphically describes. Halls are another space that have changed a lot – as the floorplans above show, the hall was the main room, with a subsidiary hall. Gradually the use of the space changed and the hall became smaller. In Uppark the hall is still a big space but in many homes the hall has disappeared or become so small that it can’t function as the liminal, transitional space people want – leading them to adjust the layout to recreate that space. These changes in the design and layout of the building have impacts on how people live, which link back to further changes or amendments to the layout of the space. The fabric of the building and the way people live interacting with each other.

There were lots of elements within the house that showed those changes in technology and ways of living changing the space. From a chamber pot which was added to the Servery by the Dining Room when it became necessary for people to have more access to toilets, to water filtration, a bell ringing system that allowed the servants to easily see which room was ringing the bell and electricity.

All these changes were further indications of how technologies can get layered onto, or into buildings and rooms. That we change and adjust homes to suit our expectations and needs. Spaces, particularly ones that are decorated in what feels like a very old-fashioned way, were once the height of modernity. These changing but seemingly static spaces also reflect and can fit to new ways of being and living.

As someone who loves coloured glass, my eye was caught by these blue bottled beauties. One of the volunteer guides invited me to guess what this – hanging up in the hall is:

Lamps?

Water bottles?

Medicine?

Eventually he put me out of my poor-guesswork misery and told me they are a kind of fire retardant. The bottles would have contained a substance which would put out fires – the bottle would be broken over the fire in a hearth or elsewhere, glass and all. Apparently effective in putting out a fire but not ideal if they had to be used in bed.

There was a big fire at Uppark in 1989 and it needed a good deal more than a couple of bottles of fire retardant to put out. Volunteers told us about there had been a massive effort to remove things from the burning building, such that much of the furniture and artwork was saved. Uppark became a huge restoration project – all the ash and rubble was gridded and collected, then sifted to find fragments of the building which could be reincorporated into the restored space.

There is a display which talks about the work that was done to restore Uppark after the fire. I really loved the display of keys which was a good way to represent the variety of trades involved in the restoration work. The range of skills and the amount of care which has gone in to the house showed how complicated it can be to look after homes.

Hundreds of pieces of artwork were saved from the fire and are back on show. Rather than going to IKEA or similar, as was the custom of the time, much of the artwork was collected on a Grand Tour. There are lots of portraits of the family but I was particularly drawn to a fantastical painting by Lady Sarah which had a monkey in, alongside some creatures that might be more familiar visitors to the South Downs. A reminder of how, even at home, we can intentionally create connections to the outside world. And that in doing so we’re also communicating something to others about how we see ourselves in the world. This at a time when those extractive trades which funded the Fetherstonhaugh’s weren’t seen to be as problematic as they are now.

After having gone through the above stairs rooms I was happy to be able to also see the servants areas. I was surprised by the fact the servants quarters didn’t look totally awful and cramped and had some natural light coming in – which reflects my expectations of how servants tend to be treated. It seems very normal for servants to be treated poorly, so having more than a tiny crumb of space and some daylight seems luxurious. I was reminded of the servant Crosby in ‘The Years’ by Virginia Woolf. When the people who owned the place looked around the servants quarters as they get ready to sell up and leave they realise how cramped and dark it is, to which Crosby replies it was her home. Below is a picture of the Housekeeper’s room

Before getting too carried away with the idea of this as a more meritocratic place, it’s worth bearing in mind that H.G. Wells visited Uppark House as a child because his mother was the Housekeeper there. He had visited many times as a child and convalesced there. It is said that the house and the social hierarchy of the place helped to shape his socialist, liberal and meritocratic views.

And even as the servants areas seemed less cramped than I had imagined they might be, there were still many signs of the work and effort that the servants had to put in. The well-worn stone steps in the servants quarters that have been eroded over time by tread after tread of servants tells a tale of the work they’ve done.

There were other elements which showed it wasn’t all plain sailing for the servants working there too. Because of smells arising from the kitchen, a new kitchen was built away from the house and connected by an underground tunnel. The servants then had to transport food from the kitchen through the tunnel – on kinds of hostess trollies which had warm coals on to try and keep the food warm. Walking through the tunnel it was easy to imagine what a faff it would have been to transport the food down the stairs, along the tunnel with the slightly uneven surface and then back up the stairs

The ladder was in the middle of the original kitchen so that someone could go up it and hold up a lantern so that it would illuminate the stained glass that was over where the food was kept. A servant would have to stand on the ladder holding up a lantern for some amount of time, just for the effect it created.

Very different lives lived at Uppark and rare to be able to see something of how they all lived. What stuck with me was how the people who owned the place lived lives which were made possible by the labour they sought to make as invisible as possible. Even as the owners have moved out, at least from some of the spaces, it is those who work and have skills that have made and remade the place over time. It is that largely unseen labour which is really what has made the place it is, far more than the decorating efforts of a few rich people.

Living the tension

Don’t worry, this isn’t about watching England play at the World Cup. It’s about feeling the tension between different ways of working and noticing those issues can also translate into how people make decisions in day to day life. What has been emerging is that my own process is showing me that change and creativity don’t always emerge from maximum efficiency.

As someone who is self-funding their PhD beyond having a scholarship to pay their tuition fees, I’m definitely motivated to try and get my PhD completed more quickly. But I’m not ‘just’ here to get a PhD – I want to produce work that is useful and will make a difference.

In some respects then, that context creates the conditions to try and move more quickly and to let go of aspects that feel less clearly defined or on the critical path to delivery. Going for efficiency in the tasks and trying to find ways to do them as effectively as possible.

Yet I’ve had an ongoing tension between the sense that my ambitions and interests are broader than the subject of the PhD, while also needing to develop a PhD project that is discretely bounded enough that it can be completed. I didn’t realise I was doing this but I’ve been reaching towards a broader articulation of the subject and what it is I’m really trying to explore. That has led to a constant baseline level of questioning when doing things about that disconnect as it manifests in a particular area.

The background hum was getting louder and impacting on my ability to be more efficient and effective. The irony of observing myself feeling like I’ve made a decision about the next task I’m going to work on or how I’ll approach something and then feeling like it isn’t quite made as I have that discussion in my head. Eventually it brought me back to some activities that had been postponed week after week, despite having felt them to be useful, where I intentionally give myself a chunk of time to just think, explore and generally thought-shower and play without having to have an end goal in mind. It’s something I’m constantly wanting to do and so creating some time where I’ve got an outlet for that seemed like it was a good idea, felt great when I was doing it and yet got moved into the next week time after time because it didn’t feel like quite the right thing to do.

In giving myself the space to just play, listen to that background hum and try to make sense of it I think I now have a clearer sense of the different layers and linkages between those things. Seeing my PhD as a way to explore ideas through a particular case study that can inform the wider work and underlying questions I’m interested in. Peeling the onion and seeing that I’m still absolutely fascinated by my PhD but also being able to place it in the context of questions that are about what it is that enables some people to make a change and yet others don’t. Exploring and trying to make sense of what kinds of factors help indicate whether something is going to catalyse action or whether it is a good idea that won’t translate.

What felt like a luxury I could live without, even as I could see the value of it, became something that has helped speed things up and brought more clarity to the things I am doing. With that clearer articulation of the different layers and what I’m really trying to explore, I was able to revisit some things like the survey I had drafted and update the questions before they went out into the world. They are still aligned to answering the PhD but also link better to the overarching questions I’m interested in.

Given a lot of what I’m exploring through the PhD is around decision making, that sense of a tension between feeling like the need for speed was helping me make a decision, and realising it was hindering me has been interesting. There can be an underlying sense of a need for speed in decisions people are trying to get agreed that relate to environmental or climate issues – whether it’s an organisational or individual level. That might relate to the urgency of addressing issues that the science and natural systems drives, or it can be artificially generated urgency relating to funding or financing offers that are time limited. John Vaillant in ‘Fire and Flood’ is good at drawing out the different timescales that people can operate at and how time can be experienced differently – what feels fast in terms of the science can feel slow in terms of how humans experience it.

For myself, it’s been a good reminder from that some ways of working which are useful need to be protected in my days and weeks from a practical perspective. Doing a PhD gives me the space to make that happen and become embedded that will hopefully make it easier to protect that whatever comes next. It’s also been a useful reflection to take with me when looking at the circumstances that are being created for people we are trying to get decisions from.

Same but different?

As summer temperatures increase, at night as well as during the day, people are becoming increasingly aware of how uncomfortable their homes can be but there isn’t an easy fix. One of my PhD supervisors reflects on the fact that part of the challenge is that the same homes are both too hot in summer and too cold in winter. We’re not, for the most part, trying to address one issue in one set of homes and the other issue in the rest of the homes. Yet we’re better equipped for dealing with the cold than we are the hot.

In the event of cold weather, most homes can be improved if you were to throw lots of money at it, without doing anything to the home. You could just subsidise people’s bills, or flat out pay the whole lot. It would be massively expensive and wasteful but still, there’s an immediate lever that could be pulled if we lived in a parallel universe and felt that something needed to be done. We already have an equivalent for cold weather of the Winter Fuel Discount and the Energy Bills Support Scheme in 2022.

Most homes have central heating, so to try and warm up the homes it’s then a case of having the heating on more. Census data from 2021 suggests that only c.1.2% of homes don’t have central heating so there are a lot of homes where it is then easier to provide funding towards the cost of energy to make it more affordable. For those households that aren’t using mains electricity or gas to power their central heating there would be more steps because they have to procure extra oil or solid fuel. If they already have this fuel system, this is something that they are used to doing and would have suppliers that they are able to contact to try and source supplies.

That isn’t the case in terms of cooling a home though. Even if you subsidised everyone’s bills in the same way to try and make the home cooler, there would be more steps in between. Some of that would involve getting more immediate cooling options such as fans or cooling units. Having invested in a fan the internet told me was whisper quiet and effective, which turned out not to be so, I don’t think we can assume that it’s quick or straightforward for people to get something which will make a difference. There are things that could be done but they aren’t quick – from shades, shutters and awnings to more hard-core air conditioning units. That means there are a lot more steps, which need a lot more levers.

This also suggests that where possible, it obviously doesn’t make sense for people to be coming up with separate but related proposals. Too often adaptation and mitigation can get separated out but in many cases it should be the same approach which addresses both, or could be the same approach with some tweaks. That if there are going to be works done to a home, they should be things that will make sense for as many of those scenarios as possible. Instead – as my supervisor’s work surfaces – they can work against each other. Measures to improve the ability of the home to retain the warmth in winter can, if not properly detailed and dealt with as part of a wider approach which considers ventilation, make the home warmer or more difficult to cool in summer too.

If vulnerability is a mix of the underlying circumstances and the extent to which you can or can’t adjust, then these heatwaves reflect how much more vulnerable we are to hotter weather than cold weather. The design of our buildings increases our vulnerability as the climate warms up because, for the most part, they aren’t designed to cope with this amount of heat, this regularly – particularly with nights where the temperature doesn’t drop that much. The fact we have much less ability and focus on managing in the heat than the cold will continue to exacerbate this. A lack of quick levers we can pull to try and help (some?) people in emergencies compounds all of this.

Addressing this vulnerability therefore needs a focus on both addressing the underlying conditions alongside the levers to provide more immediate support. To date the focus has been more on trying to address the way buildings operate or how we can use them differently. Reducing the vulnerability to extreme heat will need a more systems based approach to try and make a substantive difference, focusing on one aspect is better than nothing but ultimately has limitations.

Dis-aggregating the home

It sounds obvious but it can be helpful to think about the home in terms of the different parts and how they have changed, recognising elements don’t all change at the same time or in similar ways. This moves it away from thinking of it as one monolithic entity which changes in a monolithic way and it strikes me this feels like a shift from some ways in which people can talk about the home. And it made me wonder if perhaps part of why it can feel difficult to improve homes is that often the homes get conceived of as monoliths, which can feel quite daunting.

From a historical perspective, there’s been lots of investigations of how the home and parts of it have changed over time. Judith Flanders brilliant ‘The making of home’ takes the long view, while ‘The great indoors’ by Ben Highmore is looking at how homes have changed over the last 100 years or so in particular. There is also plenty of work looking at different aspects of the home, from Barbara Penners ‘Bathroom’ to chapters in Irene Cieraad’s ‘At home: an anthology of domestic space’ that variously cover how entrance halls have changed, Dutch windows or the move to open plan living.

Perhaps the focus on a ‘whole-house’ approach might be part of what drives that sense of the house as a monolithic space for many in the environmental sector. That the need is there to try and improve all of the building fabric, think holistically about the ventilation strategy and consider factors that will affect the movement and management of moisture in and around the building to avoid damaging the building or creating issues with mould and damp.

In part that view of the home as a monolithic entity also seems to stem from the understandable intention to try and avoid the performance gap. Treating the home as a whole system and trying to understand what’s particular about it – from a technical perspective but also in terms of what people value about the place. Albeit in practice that isn’t what happens enough of the time – either in terms of the design or the installation of measures.

It’s obviously possible to do a whole-house retrofit that takes place over time – so even if that’s the end goal it can then be more light in terms of the interventions. For a long time I had a great love for building renovation passports as a way to help people work out how to integrate retrofit measures into their wider home improvements. There’s lots of work happening in the social housing sector that takes a more piecemeal approach to improving homes over time. Some of that is driven by applying for sources of funding as and when they come up, and some of it reflects that over time a home will move through different teams who are responsible for works to homes – from voids to repairs and maintenance or special projects for instance.

Whereas if the discussion was dis-aggregated and focused around specific aspects, might it feel slightly less daunting? Dialling down the stress of it all, reducing the temperature a bit. It might feel easier to imagine looking to engage people with the need to change out a heating system rather than trying to get people on board with thinking about the whole house in one go. For most people, that’s how they think about their homes more generally – the bathroom needs doing, something needs to be done about the cupboard under the stairs etc – so it brings it in line with other elements too. In and of itself that makes it more manageable for people when thinking about their own homes.

This shift also allows for an approach which accepts that it isn’t just going to change incrementally in terms of aspects of the building but also over time too. So that then it isn’t about trying to claim that this is the ultimate perfection that can be offered but recognising that a particular technology might be the best for now, but that is likely to change in time too.

That change of mindset can then help people think more tactically too. My PhD is all about linking in environmental improvements to wider home improvements – instead of thinking about the whole house it’s then trying to find a way in and working from there. Going with the grain of works that either need to be done because something has broken, or works that people are exploring or choosing to get done.

There are lots of practical implications which arise from making that shift, and I hope to explore those further as my PhD progresses. But the act of thinking differently about our homes, and therefore parts of our homes, feels like it could be a helpful mindset shift that makes it much easier to talk to people about changes. Taking the idea apart to help put the actual space back together a bit differently.

The power of one

For all of the talk of relational approaches to increasing the take-up of energy or environmental measures, I was struck when hearing a friend’s recent account of home renovations about the limits to that approach.

Talking about my PhD can often lead to reflections from people about their own homes and experiences. One friend talked about how their plumber had done some research and come to the conclusion that heat pumps didn’t work unless the home is really well insulated. On that basis my friends ended up going ahead and getting their ailing boiler replaced with a new one, with lots of attendant disruption to have a more efficient system put in. They also had a builder who didn’t understand building physics and hadn’t raised any concerns when my friends wanted some air bricks covered up as part of works to replaster and repaint walls.

Had my friends got a plumber who had investigated and come to a different view, which is quite possible given the increasing number of use cases that are coming online of heat pumps performing well in inefficient buildings, they might have been persuaded to have a heat pump. Similarly, had they got a builder who had a better understanding of building physics, when there was a discussion about covering over air vents the builder should have raised the ventilation point. The builder might have explained the premise of the ventilation strategy the home was built with and suggested some alternative options if they did still decide to cover them over. They could also have suggested mitigations in rooms where previous owners had already covered over or removed air vents. Instead my friends randomly found out about the ventilation approach because the algorithm served up some information.

That reliance on others who are seeming experts and placing trust in their views is very in keeping with a relational approach. This holds that we make decisions on the basis of how the home will be for those we care about but also that trades-people can have a big impact on the choices people make. However these examples from my friends also seems to suggest it really depends who you get and there’s an element of luck in that currently. In the absence of requirements or an environment where information about how homes work is a foundational part of being a trades-person, for a relational approach to energy to work for good performance outcomes a higher basic level of knowledge is needed.

It was another reminder of how far away we are from that baseline situation now and how normal it is that builders don’t consistently have, or need to have, a holistic level of knowledge. There were lots of ways in which the builder seemed to have done a good job but those were in aspects that were more visible to my friends than the potential impact of closing up the ventilation would be, at least in the short term. If it is incumbent upon non-experts to be in a position to challenge experts that seems to be a situation which is unlikely to drive good behaviours, isn’t realistic or fair on those who are getting the work done and leads to a situation that looks much like the one we have now.

This suggests the relational approach can be important in helping people make decisions and there’s something valuable in focusing on that as a route to reach people. However, without improving the underpinning levels of knowledge it feels like there’s a real risk that approach will end up perpetuating the idea the building trade can’t be trusted and does poor work – this time more explicitly in relation to energy or environmental measures. In a sector which has issues around the quality of work done through government and energy obligation funded schemes, widening the range of tenures mistakes get made in doesn’t feel ideal. Finding a way to have improvements in generating demand – for instance through the relational approach – going hand in hand with work to improve the quality of the supply chain feels like a way to try and sustainably address issues in the round.

Futures building

For whatever reason, when I went to Futurebuild last week I found myself reflecting on the differences between this visit and my first one in 2007 – to EcoBuild as it was then known. Of course memory is notoriously fallible, so my sense of what was different and what felt the same is perhaps also a reflection of my current perceptions projecting onto the past. I was only there for one day, I had a mix of wandering around, going to talks, and talking to a few people so what follows is therefore a very unscientific impression of the things I saw and heard, an attempt to think about what’s changed and what remains the same.

Thinking about the differences between me then and now, I remembered how, the first time I went, I was there for all 3 days – running around like a child in a candy store, if by candy we mean heat interface units and insulation materials. The event was something I had been looking forward to for weeks, checking and re-checking the event listings to luxuriate in the anticipation. By early on the second day I had a good sense of where the freebies were and I would strategically do a walk-by here to get a snack, there to pick up a canvas bag and I half-remember getting a good stash of bottles of maple syrup.

I didn’t have a very clear agenda or priorities, I was just really interested in learning and open to finding out more about everything. Part of that was where I was in my role and career, trying to develop the sustainability agenda at the organisation I was working in – I had identified the gap and been given a little bit of space to develop proposals but without any kind of direction. I love that type opportunity but it felt like I wasn’t sure what it would look like or how I’d be able to contribute. It all felt quite new, hard to place much of the information in the broader context given I was learning as I went. I do remember that feeling of being very relieved to be away from the office and have some autonomy in my days though, and a sense of sadness as I wandered around as the exhibition closed down around me.

By contrast, last week I was able to make space to go for most but not all of one day. I had a brief look at what was on across the days and didn’t feel like any of the sessions were obviously super linked to my PhD – which made me a bit sad but also served as a reminder that hopefully my research will be useful for people. I ended up going on the day I did because it fitted in with other things that were going on work-wise and because an out of town friend of mine was due to be on a panel that day so I would be able to catch up with him. I still felt open to the variety of the event, much like the me who first went, but probably not like all the previous versions of me that had been, or hadn’t even been able to make time to go – which made me feel very happy and fortunate to be in the position I’m in now.

I caught up with someone I know well and we managed to find our way together into a proper, messy and beautiful conversation, which felt even more rare and magical given the contrast with the shiny sales stands surrounding us. I had some conversations with others I know, some people I met at the event and some quick waves to others I didn’t get a chance to say hi to properly. I wasn’t exactly sad to be away from my (home) office but I didn’t feel relieved either. With lots of interesting things that I’m working on, it felt good to enjoy the event within the wider context I’m working in.

It also felt different in that this time I saw mention of places and projects I’ve been involved with in different ways over time, which made it feel like more of a space that I’m part of than I felt the first time around. I really enjoyed attending a workshop where one of my brilliant PhD supervisors gave another engaging and inspiring talk about the lessons we can and should learn from the move from town gas to natural gas. I didn’t feel like a total outsider this time around, I could see things I had helped design and shape, and I have more ideas about ways in which I can be helpful.

What felt different this time was that it felt like there was more of a human angle to the sessions. Less technology-centric with more of a recognition of the need for individuals working in this area and the people in buildings that are on the receiving end of retrofits to be considered and consulted. Relatedly, there were also more discussion about the impacts when those things aren’t happening, particularly in terms of residents, and how that affects delivery. There was more non-technical content than I remember from the first time around – both in terms of the subject matter of the talks and also in some of the different organisations that had stands. Of course that could be a case of confirmation bias, given the focus of my PhD but I didn’t feel like I was surrounded by technology stands this time.

There were still plenty of grumbles about government and what they can or should be doing differently or better, but there was also a sense from some that there is a lot happening. That government has provided (some?) people and organisations with a great opportunity through the range of activities they have set in motion and it’s now incumbent upon people to try and make it work. That sense of positivity and trying to make the most of the current context felt refreshing – in any context it can be hard for people to recognise the good times as it is happening. For a sector that can still seem scarred by the Green Deal which ended in 2015, that ability to focus on the here and now felt really wonderful.

One of the biggest shifts I noticed was around a focus on monitoring performance, with lots of services available. Giving people more access to data about actual performance to enable people to have more visibility of what’s actually happening in practice. This offers more scope to try and drive better quality installations and address the performance gap.

Turning then to what felt the same, for all of the differences in myself and the sector, there was much which felt worryingly the same. The big ticket thing for me was people talking about wanting to get to scale. That underlying drumbeat of desire which is beautiful, necessary and also reflective of how far away it still is. Talking about delivery of ‘large-scale schemes’ that in practice are small-scale, given how far away they are from the scale that’s actually needed. Of promising pilots which really could be the next big thing, that unlock the change that’s needed but right now no-one knows and so it’s a case of trying and seeing.

It did still seem like there is a focus on government to provide the funding and framework in which activity can happen at scale. It still feels like there’s an underlying assumption that this is a necessary precondition. While there is a recognition of the need to explore different funding models, and move away from the subsidy junkie approach, walking around I saw a lot of companies that didn’t have very clearly defined propositions, or ones that were clearly additive rather than extractive. The propositions had broadened and changed beyond technologies or installers but still, I left with an impression that some of the companies plying their trade there weren’t necessarily designed for or enabling a more transformative approach.

Despite the conversations about scale and funding, it still seemed like much of the focus was on the social housing sector. Given the relative sizes of the other sectors, with social housing the smallest , the fact I couldn’t find any sessions the day I went which were focused on other tenures, and only a couple on other days didn’t feel very reassuring. There was lots of talk about the cost and how expensive it is and how there’s a need to draw in funding from a variety of different sources, yet there weren’t many sessions which engaged with this. It also meant that discussions around how people think about their homes and what they want from them didn’t feel very centred in many of the discussions. That fundamental driver of my PhD felt like it got a little bit of space but I definitely didn’t see sessions I could easily imagine my research fitting into this year.

What struck me the most was how limited the reckoning with the findings of the recent National Audit Office report felt. For an industry long beset by concerns about the performance gap, a report which was so stark in the findings, and which reinforced views and concerns in the sector, it was odd not have more of an explicit focus on improving quality. There was some implicit recognition of it in the increased number of organisations offering monitoring services and in some of the projects being developed. Implicitly there too in sessions encouraging a sharing of learning, and it was great to see those sessions with people from across the UK. That felt really valuable but wasn’t a space installers and manufacturers were in. That could be unfair though, a trade event might not be the place people feel comfortable having those discussions. Without that explicit focus on improving the actual quality of works at a systems level, it is hard to see how we can get anywhere near the scale we are all still trying to unlock.

That left me feeling like it is easier to feel and see the changes in me. From just starting out, trying to inch myself into an area I wanted to be working in, to feeling now like I have some perspectives that can be helpful. I can bring insights that are grounded in practical delivery and informed by my own research and learning. Feeling how different the day to day and the context is now compared to when I first went.

As someone who wants to be helpful, I’ve found it difficult writing this piece when thinking in terms of where the sector is at more generally. I’m interested in what it is I’m creating when I invent or remember that past and compare it to now. I’ve been reflecting for a while on a sentence I read by Bill McKibben – when he was asked how people can make a difference as individuals, his reply was people should ‘be less of an individual’. He was talking about how people should think about themselves in the context of systems as systems change can leverage more impact than individual actions alone.

Thinking about where to place an emphasis and in recognising my role as part of a system, and wanting to effect change, I thought about just focusing on the many good things I took away from the event. I have definitely felt happy seeing reflections from people who were there, either at the time or afterwards talking about a sense of hope. Recognising that there is a wider range of voices and perspectives. That I’m not alone, or even a totally marginal voice, in thinking about the need to engage with what people want and feel and to think more holistically about homes and improvements to them. That people are focused on what can be done and trying to work things out in a purposive way, rather than session and discussions filled with people talking about how impossible and hard it all is.

It feels too easy to criticise and point out what’s wrong rather than focusing on the positives. Recognising that it’s easy to be a critic and thinking back to this quote from Theodore Roosevelt where he said ‘the credit belongs to the man who is actually in the arena…who spends himself in a worthy cause; who, at the best, knows, in the end, the triumph of high achievement, and who, at the worst, if he fails, at least he fails while daring greatly’. That while it’s easier to criticise others than to build things yourself, it is much more rewarding to be the one who is building things.

Yet that niggling sense of worry I have keeps coming in, that while there is a greater diversity of views there is much that feels unchanged. That part of myself which feels worried we’re still trying to build on foundations that feel unstable. Reading and hearing comments about the National Audit Office report and wider longstanding issues with performance and quality being passed off as a few bad apples or not really engaged with enough or sufficiently substantively to have confidence the many examples of good practice are becoming entrenched as industry norms. Too little engagement with what people actually think and feel about their homes and a limited focus on tenures beyond social housing – hearing more voices calling for approaches that align with what my research is exploring but still struggling to see a context in which the aims of my research are accepted and embedded.

That in a time of political instability, with both the political and physical climates deteriorating, there is still a large reliance across much of the sector on government interventions as the element that is going to unlock change and action. Yet even amidst the instability and the latest UK political psycho-drama affecting progress, Ed Miliband and DESNZ are putting in a pretty solid shift to try and address the challenges of the moment in a sustainable, transformative way. Much in the detail that could be better in what they are doing but the sense of ambition feels evident. There’s a real risk that if we don’t find a way to shore up the foundations we won’t be able to make the most of the current opportunities.

So perhaps it’s unsurprising I don’t feel I can pick a side in the positive or critical perspective on the event and where the sector is at. That uncertain, nuanced view could be a fair reflection of how things are, and what story the conference was offering. Partially and imperfectly – in the arenas and stands, in private conversations and workshop sessions – people were telling stories of patchy, slow progress. Difficult reckonings, signs of hope, tentative progress and patterns of behaviour being recognised and grappled with, alongside the same mistakes over and over and over, of things still unresolved and unexplored. I left the event feeling energised by that sense of being part of a sector still willing to dare greatly, yet uncertain if or how those unresolved tensions beneath it are really being addressed widely enough.

Choosing to dance

I’m at the point in the research where I’m actually drafting the questions to ask people, and it’s exciting yet it also feels a little sad. It’s a reminder that actually doing things you want to do and care about risks messing things up and dealing with messy reality but it is good to push through that for the same reasons. It has felt like a dance between ideas and reality, the literature and exploring peoples’ lived experience as well as between myself as a researcher and the people I’m asking questions of.

It feels a bit sad because to choose is to pick some things and to leave others behind. Areas that I’m really interested in, that I think would be useful, where it seems like there’s a gap – they are getting cut. Sometimes it’s because they feel too far removed from the subject, that it doesn’t feel like it would help to provide responses that add up to a cohesive set of information. This also means that if I’m asking questions I don’t think I can clearly use the answers from, I’m not being respectful of people’s time by getting them to fill in survey responses I can live without. Some questions have similarly had to be culled because I think, even though they are closely related to the area, I’ve got too many questions overall to realistically expect people to complete a survey that long. Especially because, for the kind of number of people I need to complete the surveys, I’m relying on more than just my partner and a couple of friends completing it.

In that narrowing down, from the general broad-brush ideas to the very specific questions it means a lovely idea – which can be all of the myriad of good things I can imagine – becomes a distinct thing. That narrowing down means I have to let go of all kinds of possibilities, some of which I can envisage now and some of which might only become apparent later on down the line.

One of the things I love and find very bracing about Oliver Burkeman is his repeatedly coming back to the idea of the finitude of human life and how we’re always choosing what to put our time and energy into, even if it doesn’t feel like we’re choosing. That we can’t do all of the things, even as we might want to. And that even if we think we’re getting around this by just not deciding, that’s still kind of a decision, just not a proactive one. So it’s better to try and put as much of your time as possible into things that you actively care about rather than just putting things off or getting your faff on.

So it is that, as can often be the case, aspects which makes it feel sad are also what makes it feel exciting. Doing this work gives a strong sense that the work is moving into a different phase and becoming more real. Trying to translate the general concepts I want to explore and picking the words, weighing and testing them – is this too leading? How would I use the responses to that? Trying to come up with answers for survey responses that respect the plurality of views and contexts that people can have about their experiences of home and how they make decisions about things. Imagining the discussions that I would have with people, the kinds of responses that they might give, the worlds and experiences – many of them beautiful but, given home can for too many be a space of violence and insecurity, also experiences that can be difficult and upsetting for them to reflect upon. Thinking about the kinds of follow-up questions and how to frame things to try and give people the space to talk about things without putting words in to their mouth.

In thinking of the structure of the interview, that too feels like a dance – something created between myself and the person being interviewed. Thinking through the logistics and trying to imagine how it might feel to move from one area or question to another. Are there too many questions – and the other person will feel like they are getting rushed and crushed around? That I am stepping on their toes, rushing to talk over them or hurrying them along to try and get all of the questions covered. Is that going to create a stressful situation for both of us – as though we’ve got the dancing equivalent of sweaty hands or stepping on each others toes? Watching the clock and calculating the number of questions still go to rather than being fully engaged in what the person is saying. Considering what kind of time people need to give considered responses, while still being able to get through enough questions that I get a sense of the lay of the land for them. Helping them move through the discussion and also allowing myself to be changed by what they have to say. Reflections that someone might offer up resonate differently when thinking about them in the context of what others share.

The dance still isn’t done, the questions need to be reviewed and updated. Then I want to pilot them to see how they translate in practice. It could be I put my left leg out and then have to pull it right back in again, or it turns out I’ve got two left feet or some similarly mangled metaphor. Nonetheless, that feeling of exploring and continuing to turn ideas into action is the kind of dance I want to be doing all of my days…

Are you thinking what I’m thinking?

Everyone thinks everything is worse than it is – a sense that things are getting ever more extreme and polarised. Social media throws our sense of, and crucially MPs, sense of, what people think about issues off. Social media focuses on the extremes, especially now that X has become a site which actively provides a platform for extremist right-wing views. As such, it is reassuring to read examples which show views which are both less extreme and more progressive than it can too often seem.

The Climate Barometer report ‘Signal in the Noise 2025/26‘ showed that the difference between what MPs thought the public believed and what they actually thought is significant. MP’s continue to underestimate how much support there is for renewables amongst the public, including in their own constituencies. Even with the news in the state that it’s in, people still overwhelmingly think climate change is a crucial issue and one that needs to be addressed. They also think it shouldn’t be forgotten in amongst all of the other things going on at the moment.

The disconnect between the perception and reality of public opinion is really important because MP’s will be thinking about how their constituents will react to actions they take. If the image MP’s have in their head is wrong, this can throw them off doing what they might think is the right thing to do. It might persuade them to stay quiet and not push on something, rather than feel like they can put their head above the parapet, let alone that they might be supported by their constituents.

This disconnect can be taken to extremes by some politicians who seem to be very online, and react accordingly. Yet the report is more evidence of the fact that lots of social media increasingly serves to platform the more extreme views, creating a sense that those views are more representative than they are. Climate Barometer looked at discussion about net zero on X and found ‘conversation is dominated by right-leaning skeptics, who make up 86% of all users discussing the term’. This active network of voices against net zero, and other social issues, contrasts with more disparate, less active and co-ordinated voices that are in favour of trying to address environmental issues such as net zero.

This matters even more because of pluralistic ignorance – a phenomenon where people privately disagree with a norm or view but assume others don’t, so they don’t say anything. This helps perpetuate the norm because no-one speaks out, so there’s social conformity to the norm which further reinforces it. If people are given the impression extreme views are the norm, that people are less pro-environmental than they are say, then it has real-world impacts. This can make us feel more weird and isolated from those around us. It also means we’re less likely to raise the subject and put across our views, thereby discovering we’ve got more in common than we had realised. We are also less likely to vote for parties that support those policies because we assume others won’t either so our vote would be ‘wasted’ or take action in some other way.

Creating spaces to have conversations about issues can be a way to try and surface views and get a sense of where people are in practice. It’s why I make a point of talking about how I travel by train, occasionally boat and even more occasionally, by a train on a boat, rather than flying when I go overseas now. For a long time before I started travelling that way I felt bad about flying but I was surrounded by people who were continuing to fly – including those who also worked on environmental issues. The social norm of flying, perhaps with a helping of feeling bad and a shrug of ‘oh well, nothing to be done’ was just so common that it allowed me to convince myself it was ok to fly. If someone had been talking about how fun it is to travel without flying and had helped me to think about travel differently, which is a key part of getting into the zone of it, I would probably have switched to train travel sooner.

As climate and environmental issues become more noticeable, there’s a lot more to discuss about how impacts are arising and what can be done. Even if you don’t use every opportunity that arises, using just a fraction of them to raise in conversation with others would still lead to a lot more discussion on the subject. The chances are they might have more in common with you than you imagine, and if they don’t, at least you know for sure.